Booking and conversion

Turning an answered call into a booked job on the calendar, and the call-handling behaviour that decides which way it goes.

2 articles

  1. A stylised 3D animated character: a stressed US HVAC technician in a work shirt, driving a van while holding a buzzing smartphone away from his ear. Start here

    What is a Good Call Booking Rate for an HVAC Company?

    The average US HVAC and plumbing company books 42% of qualified inbound service calls, while top-quartile performers consistently convert between 62% and 77%.

    · 5 min read
  2. A stylised 3D animated character: A male plumbing contractor in work uniform standing by his service van outside a residential home, tapping the front door while checking an empty driveway. Booking

    HVAC and Plumbing Baseline No-Show Rates

    Baseline no-show rates for paid residential HVAC and plumbing service appointments run 5% to 12%, while automated SMS and voice confirmations reduce cancellations by 29% relative.

    · 7 min read