The storm calls everyone at once. First answer wins the roof.
A hailstorm does not generate one lead. It generates every lead in the postcode, in the same two hours, to every roofer in the book. The one who picks up books the inspection. Everybody else gets a voicemail nobody returns.
Hear it before you read another word. Dial (314) 784-8835. It answers right now, and it is the same system that would answer your phone.
The call you are not there for.
It is raining at 11pm and there is water coming through a bedroom ceiling. That homeowner is not leaving a message and calling you back in the morning. They are working down the list until somebody answers.
Three calls a roofing company gets, and what happens to them.
What it gets out of the caller.
- 01
Whether water is coming in RIGHT NOW — the one question that decides if this is tonight or Thursday
- 02
The property address, and whether the caller owns it or rents it
- 03
Roof age, material and how many layers are already up there
- 04
Whether an insurance carrier is involved, and the claim number if there is one
- 05
Whether they have photos, and a text asking for them while they are still looking at the damage
Why a general answering service loses this call.
- 01
It answers the price question.
A roof is not a flat-rate job. A script that guesses at a square-foot number to sound helpful has priced your work for you, badly, and the homeowner will hold you to it. This one refuses the number and books the measure instead.
- 02
It treats a storm surge as overflow.
A traditional service staffs for an average day. The day you need it is the day after the hail, when the whole postcode calls in two hours. Nothing here queues — every caller is answered at once, because there is no one waiting to be free.
- 03
It cannot tell tonight from Thursday.
Active interior water and a quote request are the same call to a message-taker. They are not the same call to you. One is a tarp crew and an emergency rate; the other is a Thursday morning slot.
What it costs.
One monthly fee. No per-minute billing, so a storm week does not arrive as a surprise invoice, and no per-call charge, so you are never choosing between answering the phone and the bill. The full numbers are on the pricing page rather than behind a sales call.
Questions roofers ask.
Can it tell an emergency leak from a quote request?
Yes, and it is the first thing it establishes. If water is coming in now, it routes the call straight to your on-call number instead of booking. If it is a quote, it books the measure and lets you sleep.
What happens when a storm brings thirty calls in an hour?
All thirty are answered at once. There is no queue and no hold music, because nobody is waiting for a free agent. That hour after a hailstorm is the only hour that decides the season.
Will it quote a price for a new roof?
No, and it is instructed not to. Pitch, layers, material and access change the number too much to guess. It captures the details, books the measure, and leaves the price to you.
Can it handle insurance claim calls?
It captures the carrier, the claim number and the adjuster's requirement, and books the inspection as insurance work rather than a cash quote. It does not give advice about a claim, because that is not its job or yours.
Does it book onto my existing calendar?
Yes. Booked inspections land on the calendar you already use, with the address, the roof details and the reason for the visit attached, so the crew is not calling the office to ask.
Do I have to change my phone number?
No. You keep your number. Calls forward to us when you want them to — after hours only, on overflow, or all of them.
Find out what your phone is costing you.
The audit is free, it runs on your own numbers, and it takes one short call.