For plumbing companies

Water does not wait until Monday. Neither does your phone.

Every hour a leak runs, the job gets more expensive for the homeowner and more urgent for whoever answers. Nobody with water coming through a ceiling leaves a voicemail. They call the next plumber on the list, and the one after that, until somebody picks up.

Hear it before you read another word. Dial (314) 784-8835. It answers right now, and it is the same system that would answer your phone.

Get your free lead audit Call it now — (314) 784-8835

The call you are not there for.

It is 11pm and a supply line let go under a kitchen sink. The homeowner is standing in it with a towel, phone in the other hand. They do not need a callback in the morning — they need somebody to tell them where the shutoff is, right now, and then to say what time a van can be there.

Three calls a plumbing company gets, and what happens to them.

Sample call Incoming · active leak
There's water pouring out from under my kitchen sink and I can't make it stop.
Let's stop the water first. There should be two small oval handles on the pipes at the back of the cabinet — turn both clockwise until they stop. If they won't move, the main shutoff is usually where the water enters the house. Tell me when it's off and I'll get someone to you.
Caller walked to the shutoff before anything was booked Water confirmed off, standing water extent captured After-hours call routed to the on-call number
Answered 1.5s/Escalated/Water off first
Sample call Incoming · no hot water
The water heater's dead. No hot water anywhere in the house.
I can get that booked. Is it gas or electric, is there any water on the floor around the tank, and do you know roughly how old it is? That decides whether this is a part or a replacement, and what the tech brings.
Gas or electric, age, and water at the base captured Flagged as possible replacement, not just a part Morning slot booked with the tank details attached
Answered 1.8s/Booked/No human required
Sample call Incoming · sewer backup
The downstairs toilet is backing up and now it's coming up in the shower too.
Two fixtures at once usually means the main line rather than either fixture. Stop running water anywhere in the house for now — including the washing machine. Is this a single-storey or two, and is there a cleanout access outside?
Two fixtures at once — routed as a main line, not a fixture call Caller told to stop all water use in the house Cleanout access and storeys captured for the van
Answered 1.6s/Booked/Right van dispatched

What it gets out of the caller.

  1. 01

    Whether the water is still running and whether the caller has found the shutoff — the one thing that changes the size of the job while they are still on the phone

  2. 02

    Whether it is one fixture or several, which is usually the difference between a fixture call and a main line

  3. 03

    Whether there is standing water, and where it has reached, so the van arrives with extraction rather than discovering it needs it

  4. 04

    Gas or electric on a water heater, its age, and whether there is water around the base

  5. 05

    Access: whether there is a crawlspace, an outside cleanout, and whether anyone will be home

Why a general answering service loses this call.

  1. 01

    It takes a message while the house floods.

    A service that writes down 'leak, please call back' has helped nobody. The most valuable thirty seconds of a plumbing call is walking the caller to the shutoff, and a message-taking script has no idea that is the first move.

  2. 02

    One fixture or three is the whole diagnosis.

    A backing-up toilet is a fixture problem. A backing-up toilet and shower at the same time is a main line, which is a different van, a different length of visit and a different price. A generic script writes both down as 'drain issue'.

  3. 03

    It says someone will be there soon.

    Soon is not a time, and at 11pm with water moving it is the promise that loses the customer twice — once when they call somebody else while waiting, and again in the review.

  4. 04

    It cannot tell an emergency from a quote.

    'I need a plumber' covers a burst pipe and a bathroom remodel estimate. Booking those into the same slot type is how an emergency waits behind a walkthrough.

What it costs.

One monthly fee. No per-minute billing, so a storm week does not arrive as a surprise invoice, and no per-call charge, so you are never choosing between answering the phone and the bill. The full numbers are on the pricing page rather than behind a sales call.

See what it costs

Questions plumbers ask.

Will it help the caller shut the water off?

Yes, before anything else. On an active leak the first move is stopping the water, not booking the visit — it is the difference between a repair and a repair plus a floor. The booking happens once the water is off.

Can it tell a main line backup from a single blocked fixture?

It asks how many fixtures are affected at once, which is the question that separates them. Two or more usually means the main, and that goes out as a different job with different equipment rather than as a generic drain call.

Does it handle after-hours and weekends?

That is most of what it is for. Water does not respect business hours, and the calls that arrive outside them are the ones with the least patience for a voicemail greeting.

What does it capture for the tech?

Whether the water is off, how many fixtures are involved, whether there is standing water and how far it has spread, the age and type of a water heater where that is the issue, and how to actually get in.

How is it priced?

Plainly, and it is on the pricing page rather than behind a sales call. That is deliberate — most services in this category will not show you a number until they have your phone number.

Find out what your phone is costing you.

The audit is free, it runs on your own numbers, and it takes one short call.

Get your free lead audit Or just call it — (314) 784-8835